General

The purpose of these general sales conditions is to lay down the contractual relations between SAS Magicaplanet with capital of 425400 € (us) and the Customer (you) who accepts the following general selling conditions.

Any other condition will not be binding on Magicaplanet unless written confirmation is given by Magicaplanet. The information contained in the site may be changed by Magicaplanet without prior notice.

Placing an order on www.Magicaplanet.com involves unconditional acceptance of these general sales conditions.

Article 1 : Orders

The Customer is required to provide personal identification details whenever he wishes to place an order.

With the SSL (Secure Socket Layer) protocol, the Customer may safely communicate the type of card (Visa, Eurocard, Mastercard), bank card number, date of validity and name of card holder on the web.

In case of remittance by cheque or postal order, send the order to this address: Magicaplanet
5 rue de l'industrie
Zone de Vic
31320 Castanet-Tolosan
France

Once the Customer has selected the products offered, he validates his order by clicking the "Validate Order" button to indicate his commitment and acceptance of the General Sales Conditions. From that moment on, the order is entered and the Customer is given an order confirmation by electronic mail.

The products ordered are delivered at the address specified by the Customer at the time his order is placed . In case of a mistake in the customer's address or any other coordinate of the buyer, the seller cannot be said to be responsible in case of an impossibility of delivering the order. The orders are considered as definitive only when the payment has been made by the buyer.

You agree to receive invoices for your purchases electronically. Electronic invoices will be made available to you in .pdf format in your customer area on our Website.

Article 2 : Magical articles

If we suppose that the products you received has a latent defect, we can either eliminate the defect or switch the defective product by an other. If we don't want to eliminate the defect, nor switch the product, or if we are not able to do it, or if we can't do it in time because of events independent of our wish, then you can either ask us a reduction of the cost, or send it back and we will refund the cost of the product and the cost of the return.

Magicaplanet inform the costumer about the essential characteristic of the goods. This characteristic are illustrated by the picture. You can ask a supplement of informations at info_tour@magicaplanet.com , or writing to the address mentioned in the first article, detailing the name and the reference of the product.

The offer is not restricted geographically. The offer is made for a determined period, so you have to be careful about the duration of the offer.
Magicaplanet make a commitment to deliver the necessary documents to correctly use the magical product at the delivery. Especially the user's manual and data for the magic tricks.

Article 3: Pyrothechnic effect products

You can buy pyrotechnic effect products. They are catalogued in the category “Fire magic”. The sale of these products is prohibited to minors. Except with an autorisation signed by the legal tutor of the minor. An ID paper photocopy of the responsible person is necessary too.

Buying that kind of products implicate that you certify to know their effect and safety rules for their utilisation (Keep the objects away from flammable objects, as well as eyes, hair, the face and other parts of the body).

Article 4: Prices

4.1 - Prices shown on www.Magicaplanet.com are expressed in Euro and inclusive of tax but do not include postage. Prices are avalaible until the next update of the website. 4.2 - Prices may be changed at any time without prior notice. Prices for goods will be reflected on all invoices as those indicated on the day of order, and it will be this cost that will be payable by the consumer. 4.3 - Magicaplanet retains ownership of the merchandise until the Customer has paid for it in full.

Article 5: Payment method

When you click on the box "To record my order", you certify to fully accept this one as well as the entirety of these General terms of Sale and without reserve. We keep ourselves the right to refuse all orders whose payment was not received in the fifteen days.
The data recorded by Magicaplanet constitute the proof of the whole of the transactions passed through Magicaplanet and its customers. The data recorded by the system of payment (of the savings bank) constitute the proof of the financial affairs. Magicaplanet does not have any access to coordinated banking of the customer and are thus not filed. When approving the order form the Customer warrants Magicaplanet by that he has all authorisations needed to use one of the following method of payment:

- By bank card,directly online. The amount is debited when the order is sent. The payment is directly made on a payment server and your number never pass by Magicaplanet.com. It is directly transmit, encrypt, to our banking organism, “el Crédit agricole.
For a payment by bank card, the payment arrangement can be revoked in case of deceitful using of the card, according to the convention concluded between the consumer and his banking organism.   - By cheque or postal order. The payment by cheque is possible only for the cheques in Euro emitted by a bank which is settled in France or in Monaco. The user's account will be cut up when the available products will be sent.
The cheque must be filled. The payee is Magicaplanet . And send it to the following address: Magicaplanet
Lieu dit Garabet
31560 Monestrol
France   - By payment deferred to the delivery. In this case, the costumer must pay the charges of counter-refund in addition : 8 Euros in metropolitan France, 12 Euros in Europe and Dom/Tom out of metropolitan France, and 15 euros for other countries in the world out of europe.

Article 6: Rates and delivery periods

We commit ourselves to carry out the sending in the 2 days which follow the reception of the purchase order.
Deliveries are made by Colissimo Suivi against signature or by letter following the weight and dimensions of the products sent, for the Metropolitan France, Europe, Dom/Tom, or the rest of the world.

In the case of a cash payment and before shipment, the products remain the property of Magicaplanet until their delivery to the carrier. Otherwise, the delivered goods will remain Our property until You have fulfilled all your obligations against us and in particular until full payment of the price.

According to Article L221-15 of the Consumer Code, we remain responsible for the loss or damage of the goods during transport. These risks are transferred to the consumer at the moment when this last or third designated by him, and other than the carrier, takes physically possession of the goods. (Articles 216-4)

Information of the delivery periods: These periods are indicated during the process of order, and depend on the country of the recipient.

If you choose to pay by check, the order will be treated only at its reception and consequently the deadlines will be longer

Deliveries : Deliveries "Colissimo Suivi" or "lettre max suivie" depending on the weight and the size of the parcel for all countries.

You can see the Tariff scheme for shipping costs here.

Article 7 : Return policy and right of withdrawal

At Magicaplanet, we want you to be satisfied every time you buy from us. We will always listen to you whatever your problem. Do not hesitate to contact us. In any case, we can go beyond legal deadlines. But in all cases, you have the right of withdrawal provided by law. The law allows you to exercise a right of withdrawal within 14 days following the purchase of most of our items.

In accordance with the law, consumers in the European Union have a period of 14 days from the date of receipt of the article to exercise their right of withdrawal. This right applies to all products we sell, except for digital content. Unfortunately, we cannot accept retractions for products such as CDs, DVDs, audiovisual items, when items have been unsealed.

In order to exercise your right of withdrawal within 14 days, go here (https://www.magicaplanet.com/ang/contact-magicaplanet.html) to contact the appropriate service by email or contact us by phone (https://www.magicaplanet.com/ang/infos-magicaplanet.html)

Please carefully pack the item and send it to us using the personalized return label that will be provided, within 30 days from the date of receipt.

Upon receipt, we will refund the part of the price of the order corresponding to the article concerned as well as the delivery costs actually paid.

The cost of returning the item will be your responsibility, unless we have delivered the item in error, or if the item is damaged or defective.

You also benefit from legal guarantees of conformity and hidden defects.

Article 8 : Disputes

Claims or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situations.

All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed there, will be subjected to the French right. According to the article R 631-3 of the code of consumption: The consumer can seize, either one of the territorially competent jurisdictions under the code of civil procedure, or the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event. The language of this contract is French.

Right of recourse to a Consumer Mediator:

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Magicaplanet adheres to the Service of the Mediator of e-commerce of the FEVAD (Federation of e-commerce and distance selling) whose coordinates are as follows: 60 Rue La Boétie - 75008 Paris - Médiateur FEVAD

We remind You that before contacting the mediator, You must first contact us to try to settle the dispute. If You have not already done so, we invite You to contact us using the following email address: services@magicaplanet.com.

To find out how to contact the Mediator: FEVAD consumer area

Online Dispute Resolution Platform:

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent settlement by extrajudicial means of online disputes between consumers and professionals in the European Union.

This platform is accessible at the following link: Platform for the Settlement of Disputes

Article 9 : "Data Protection" Law

For the good progress of the order, the collected personal data are the object of a data-processing treatment, the Net surfer admits having knowledge of it.

As such, the information concerning him is not communicated to the commercial partners of the company. The consumer has a right of access and of correction with regard to any information relating to it appearing in the files of the company.

The presence of this information as well as their treatment was declared to the C.N.I.L..

Obligation to provide information on the BLOCTEL system (Art L 223-2):

"When a professional is required to collect telephone data from a consumer, he informs him of his right to register on the opposition list to telephone canvassing. When this collection of information is done at the time of the conclusion of a contract, the contract mentions, in a clear and understandable way, the existence of this right for the consumer."

You can register free of charge on the opposition list to telephone canvassing called BLOCTEL and managed by the company OPPOSOTEL under a delegation of public service.